Matthew Lewis has described AirCanada because the ‘worst airline’ after they allegedly ‘tore up’ his First Class ticket and bumped him to financial system.
The Harry Potter actor – who performed Neville Longbottom within the magical franchise – claimed the airline took the motion when he bought to the gate late final week as he was flying from Orlando to Toronto, and he didn’t maintain again as he put the corporate on discover in a sequence of tweets.
‘Confirmed. @AirCanada is the worst airline in North America. And that’s saying one thing,’ he wrote. ‘No e-mail. No provide to rebook. Actually tore my top quality ticket up in entrance of me on the gate, gave me financial system ticket and walked away.
‘Not a single phrase. I needed to name her again to ask umm why? Lol. Privileged issues, positive. However nonetheless wild.’
He additionally took intention on the approach airways will overbook flights in case folks no-show, and he described it as a ‘ludicrous coverage’ whereas insisting his downside was with the best way the entire thing was dealt with.
He continued: ‘I’ve been bumped earlier than. I believe it’s a daft coverage that we’ve inexplicably normalised however it’s what it’s.
‘That stated, that’s not my subject.. I wasn’t advised til boarding, no apology, no ask if prefer to rebook, and if need a refund I’ve to name them.’
He described the best way folks settle for ‘overbooking flights’ as ‘a standard factor’ as ‘insane’, and he additionally rubbished a reply from a comply with suggesting he was dissatisfied to be sitting with the ‘peasants’.
Matthew – who was heading to Toronto for a Fan Expo to take pictures and signal autographs for his followers – replied with a crying laughing emoji and added: ‘Nah fam, solely saving grace was the great household I used to be sitting subsequent to.’
In response to his string of tweets, Air Canada tweeted: ‘Hello Matthew, we remorse listening to this. Please ship us a DM with additional particulars of the difficulty, we’ll see if we may also help from right here.’
In the meantime, Matthew later advised CTV New Toronto on the identical day that he was set to talk to a consultant from Air Cananda, and he blasted their customer support.
In response, the airline advised the outlet that they have been reviewing the state of affairs and wouldn’t remark any additional.
Fortunately, the journey points didn’t destroy the go to as an entire, with Matthew hailing the ‘really superb folks’ he met on his journey.
He stated: ‘Properly Toronto, you have been all very good. A protracted overdue go to and also you didn’t disappoint. Actually superb folks. Some metropolis.’
Metro.co.uk has contacted AirCanada for remark.
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