Mr Lewis, who performed the lovable character Neville Longbottom in all eight Harry Potter movies, took to social media on Friday to vent about his expertise with Canada’s largest airline.
“Confirmed. Air Canada is the worst airline in North America. And that’s saying one thing,” he tweeted.
In a string of replies to different social media customers, the 33-year-old British actor revealed that he was booked to fly top notch from Orlando to Toronto with the airline.
However, when he acquired to the primary class gate, he claimed that an airline rep tore up his ticket and booted him right down to economic system, citing a “full flight”.
“Kicking me out of top notch to again of airplane is what it’s however doing it on the gate. Actually tearing my ticket up. No clarification aside from “full flight”.
“Mentioned if I wished to type it I ought to go to customer support. I requested the place that was. “Toronto.” I’m in Orlando,” he tweeted.
“Actually by no means skilled something prefer it. I’ve been bumped earlier than. Comes with the territory.
“However on the gate, lower than two minutes to boarding and with out clarification or apology? By no means. They even mentioned if I wanna complain or get a refund I’ve to succeed in out to them!”
Mr Lewis advised CTV News Toronto in an announcement that the apply of overbooking flights must cease.
“Air Canada customer support is s***e,” he mentioned.
“And we as a society shouldn’t be okay with normalizing the profiteering of overbooking flights and kicking individuals off flights.”
The actor was but to talk to an Air Canada consultant concerning the matter, he advised the outlet.
A number of social media customers responded to his Twitter complaints, sharing their very own experiences with the airline.
“Ugh so sorry this occurred to you! They’re the worst. They refused to take my baggage in London, needed to pay $500 cad to get it shipped to Toronto. Nonetheless gained’t reply to my emails. Good luck, hope you make it!” one individual replied.
However, others have been much less sympathetic about his plight, with one Twitter consumer branding him a “spoiled brat”.
“You may need acted a pleasant man function on Harry Potter motion pictures however in actual life you come throughout as a spoiled brat,” they tweeted.
“Not an enormous fan of Air Canada in any respect however most airways are experiencing publish pandemic points since everyone seems to be making an attempt to journey once more. Persistence just isn’t your robust go well with.”
Air Canada additionally responded to the actor’s social media posts.
“Hello Matthew, we remorse listening to this. Please ship us a DM with additional particulars of the problem, we’ll see if we may help from right here,” the airline wrote.
The Impartial has reached out to Air Canada for additional remark concerning the incident.
The airline advised CTV Information Toronto that the matter was below evaluate and that it can not remark additional right now.
On the time of the incident, Mr Lewis was heading to Toronto to look on the Fan Expo, the place a signed autograph or picture with the Harry Potter star set followers again $70.