Mum slams Center Parcs for ‘massive health and safety hazard’ | Travel News | Travel

Daniela Sponder and her household made the 180-mile journey from Croydon, south London, to Nottinghamshire to go to the holiday park on July 1. Having paid just below £1,100 for every week’s keep, the household was fuming once they noticed the state of the lodge’s patio, which was lined in fowl excrement.

The lodge by the lake, which the household had forked out additional for, was in no match state to be loved, Daniela claims.

The 35-year-old, who works in HR, raised a grievance with visitor providers on the location, and says she was advised it will be sorted throughout the subsequent 24-hours and that it will be jet washed.

Nevertheless, that point got here and went, and he or she needed to increase the difficulty once more, reports Nottinghamshire Live.

Ultimately, staff got here out to scrub it, however they used a bucket, mop and bleach.

Daniela was livid with the workers for utilizing bleach in an space the place her kids, aged 16-weeks and two, would have performed.

She stated she didn’t let her kids play close to the patio attributable to bleach getting used.

She stated: “After they arrived with that, I assumed are you having fun?

“The tools was utterly insufficient with inappropriate strategies used, there was an absence of widespread sense and it is a huge well being and security hazard.

“Even once we acquired to the lodge and noticed the fowl poo.

“I perceive we have been close to a lake and it may well get soiled in a short time, however I simply needed there to be the best normal of cleansing potential and it was filthy.

“There was no probability my kids have been going wherever close to that. It was a little bit of a disappointing journey in that sense.

“We have been actually trying ahead to it, as we could not go overseas this yr due to the beginning of my daughter, it suited us nicely and it was a little bit journey.

“However since all that occurred, it is put us proper off ever going again.”

After coming house from their vacation on July 8, Daniela raised a grievance with Heart Parcs, however says she has been left “disgusted” at the way it has been dealt with.

She desires a “honest apology” from Heart Parcs.

Daniela stated: “I did obtain a response from them, saying that the state of affairs was out of their management, however I assumed that is not ok, and needed to escalate it to administration.

“However I do not imagine this was achieved and I do not assume it was dealt with within the acceptable method.

“It is all nicely and good when cash is taken, however fundamental security and hygienic issues weren’t considered.

We’re speaking about younger kids having the ability to play outdoors however they can not due to the bleach.”

Heart Parcs declined to remark.