A Darlington man has advised of his fury after a journey firm who owe him a whole lot of kilos for a cancelled flight did a ‘disappearing trick’.
Peter Greenwood from Darlington deliberate to make a journey to Belfast on June 24 however his flight from Teesside Airport was cancelled on the final minute however says he has been left struggling ever since to get a refund for his journey.
He booked the getaway utilizing on-line journey agent Opodo however says they’ve develop into unreachable for the reason that journey was cancelled and he has been wrangling with them to get a refund.
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Peter, 72, advised The Northern Echo: “I used to be going to a weekend convention in Belfast however my flight from Teesside was cancelled on the final minute whereas we had been ready to board so I used to be pressured to cancel.
“Loganair gave us compensation however mentioned I wanted to contact Opodo to get my a refund and I’ve been making an attempt ever since. It’s inconceivable to get in contact with them.
“I had used Opodo earlier than to seek for flights however I received’t be once more – they do a disappearing trick when issues go improper.”
A Northern Echo search discovered no electronic mail handle or cellphone quantity wherever on Opodo’s web site, with a cellphone quantity solely being given by way of a reside chat operate.
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Mr Greenwood additionally says he has since been billed £59.99 by Opodo for the corporate’s ‘unique’ prime service which offers reductions on flights for an annual price, regardless of not signing up for the service.
He added: “Whereas I used to be making an attempt to contact them for a refund they took £59.99 from my financial institution for Opodo Prime which I didn’t join. I contacted my financial institution and so they mentioned there was nothing they may do.
“I’m owed about £230 for the flights and £59.99 for the Opodo Prime I didn’t join.”
The Northern Echo was solely capable of contact Opodo for an announcement by way of the agency’s mother or father firm.
A spokesperson for Opodo mentioned: “We would like all of our prospects to have a superb expertise by way of Opodo and the suggestions we get is that that is the case the overwhelming majority of the time.
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“We’re naturally involved to listen to Mr Greenwood say that he didn’t have a great expertise on this event.
“Whereas we’ve got had restricted time to overview the case totally, we are going to examine in additional element to see if enhancements may have been made and we provide our apologies to Mr Greenwood for any frustrations he has expertise reserving with Opodo on this event.
“With reference to our Prime subscription service, to subscribe, prospects have to verify they’ve learn phrases and situations and click on to decide in earlier than they’re registered. If prospects determine they not want to subscribe, they will simply cancel their membership in just a few clicks by accessing their on-line account or contacting brokers by way of devoted cellphone traces or electronic mail addresses
Since The Northern Echo contacted Opodo Mr Greenwood has been provided a full refund of £235 for his flights.
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