Schiphol compensates travellers after summer chaos

Amsterdam Airport Schiphol will introduce a scheme for passengers who missed flights between 23 April and 11 August on account of safety management delays, the airport introduced on Thursday. 

The momentary scheme has been developed along with the Dutch Customers’ Affiliation and ombudsman service Ombudsman MAX after travellers had been met with flight delays and cancellations on the Netherlands’ hub airport in current months. 

Residence to the Dutch arm of Air France-KLM, the airport mentioned travellers can apply for compensation for prices incurred to rebook a flight or for a substitute flight, for different transport in the event that they selected to journey to a vacation spot by different means, or for additional journey prices incurred to journey to Schiphol airport or one other airport. Travellers can even declare lodging prices at or close to Schiphol and bills for non-cancellable lodging, transport or actions at their vacation spot.

Schiphol CEO Dick Benschop mentioned in a press release: “We’re extraordinarily sorry that some folks have missed their flight because of the lengthy safety management queue. They’ve needed to miss out on all or a part of their vacation, and we actually sympathise with them… Throughout these particular occasions and circumstances, we should not let these folks fall by way of the cracks.”

In a tweet following the assertion, MAX Ombudsman venture chief Jeanine Janssen praised the airport for “taking its duty in the direction of the buyer”. She added: “We’re proud to have been capable of contribute towards this resolution by way of our motion. The trial course of is now over, as persons are being compensated.”

Affected travellers will be capable to submit a compensation request to the airport till 30 September. Schiphol mentioned it’s going to assess compensation requests “on the premise of the phrases and circumstances which have been drawn up”. 

Like hub airports in Frankfurt and London, Schiphol restricted passenger numbers throughout the summer time peak interval in an effort to deal with lengthy delays and last-minute flight cancellations. The airport lately introduced it’s going to extend the passenger cap till October.