Wheelchair-user Claire Bromley, 58, and husband Keith, 62, had been imagined to board the P&O ship on the finish of August. The pair had forked out greater than £3,000 for the vacation, which that they had booked final 12 months.
Nonetheless, they’ve now obtained the devastating information that their vacation has been cancelled.
They are saying that is because of the firm utilizing the disabled cabin that they had booked as a Covid-19 isolation room.
StokeonTrentLive studies they contacted P&O Cruises and the agency apologised to the Bromley’s for his or her expertise and put it all the way down to “Covid protocols”.
Claire, from Silverdale, Lancashire, stated: “We thought it was a joke. I requested why they usually stated it was as a result of they need to use my disabled cabin as an isolation cabin – we had been actually disillusioned about that.
“I requested if they might provide me one other cabin they usually stated all of the others are full. I’m actually disgusted.
“A disabled cabin is larger to take the wheelchair and it’s acquired a walk-in bathe. It’s not honest.
“If we’re on the fifteenth deck and somebody has acquired it (Covid) on the twelfth you’re not going to maneuver them to the fifteenth as a result of they’ll contaminate the ship, when you get Covid it is best to keep in your individual cabin not transfer.”
P&O Cruises refunded the couple the price of the journey however stated they had been working to resolve the problem.
Nonetheless, Claire and Keith have since booked a break to Blackpool as an alternative.
Claire had additionally paid an additional £500 for insurance coverage for the cruise as a result of her well being points – cash she says she won’t get again.
She added: “We had been excited as a result of we had been attempting to e book a cruise for over three years. After we knew we had been on this one, we had been actually completely happy.
“From happening a cruise to going to Blackpool is a little bit of a step-down. We’ve used them for a very long time they usually’ve allow us to down.
“I requested for compensation they usually stated we will have £400 every however have gotten to spend it on a P&O ship. We didn’t take it as a result of we didn’t need to go together with P&O once more.
“I wouldn’t suggest them to anyone. It appears like they’ve kicked us within the enamel.
“They waited for it to be three weeks earlier than boarding earlier than deciding they needed it for an isolation cabin. We’re so mad we wish all people to learn about it.”
A spokeswoman for P&O Cruises stated: “We’re so sorry that Mrs Bromley had this expertise which was as a result of our Covid protocols. We’re working along with her journey agent to resolve this and guarantee she has the vacation she deliberate.”