Hundreds of thousands of passengers have confronted last-minute heartbreak this 12 months with 17,000 flights cancelled lower than 72 hours earlier than departure.

Lengthy queues and axed flights attributable to employees shortages are set to worsen as colleges start to interrupt this week.

However Airways UK, the physique which represents carriers, informed tonight’s BBC Panorama the chaos was not the results of poor planning or decision-making.

Rob Griggs, coverage and public affairs director, stated: “I do not suppose there have been mistaken selections made.”

“After all, operationally on the day, various things maybe may very well be performed somewhere else.”

Some within the trade blame Brexit for making employees shortages worse, one thing the Authorities rejects.

Aviation Minister Robert Courts stated: “On the finish of the day this can be a sector that’s privately run, privately owned, privately operated, and it is for them to get the folks they want.”

In the meantime, EasyJet has launched a helpline for folks with youngsters beneath 12 going through issues at airports.

The service will get them by to devoted employees to help households.

Man Hobbs, Editor of Which? Journey, stated: “We’ve heard from EasyJet passengers who’ve been handled appallingly by the airline, so steps to enhance its customer support are a lot wanted.”


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