Gemma McKeown and her accomplice John Neely have been on vacation with their youngsters in Majorca and say that up till now they’ve had a really pleasant time. Nonetheless, the household have shared their misery after their 12-year-old daughter’s passport disappeared throughout check-in for his or her flight residence.

With no passport, their daughter was unable to board the airplane and the household was pressured break up up in order that some may return residence. In the meantime Gemma and John stayed behind with their daughter, hoping to get her the paperwork she wanted.

Since then, the household say they’ve had issue buying the emergency journey doc they want from the British Embassy and that it may take as much as eight weeks.

Talking to Belfast Live, Gemma mentioned: “We’re not positive what occurred to my daughter’s passport, all of us received by means of check-in on the airport and not using a drawback after which it immediately was gone.

“As a result of we did not have it my daughter could not get onto the airplane so we determined that John and I might keep again together with her and his son whereas my different daughter went residence together with her grandparents, so no less than she wasn’t caught right here with us. We waited for hours on the airport hoping that the passport could be handed in, however it by no means was, after which we contacted the embassy to see what we might be capable of do.

“Fortunately we had yet another evening of our villa left so we have been capable of return there for the evening, however all of our baggage and baggage had gone with the airplane again to Belfast, so we solely have what we have been sporting and lacking important medication that we want.

“It wasn’t till Monday that we have been capable of communicate to somebody from the Embassy who advised us that it might be as much as eight weeks earlier than the emergency journey doc might be processed and that our request was in a queue.

“After this we checked with the Irish Embassy to see what they may do and it shocked us to listen to that if my daughter had an Irish passport we might have had a doc that day. 

“Now we’re ready for an interview with somebody within the hopes that we will get this sorted as quickly as doable and fly residence this week.”

Gemma mentioned the ordeal has ruined their journey and he or she can’t perceive why it’s so troublesome to get a journey doc for somebody to fly residence in an emergency.

She continued: “It has value us roughly a further £2,500 having to remain out right here for no less than one other week and it has simply been soul destroying. If that is delayed a lot additional we do not know what we are going to do as a result of we can’t afford to proceed to remain right here.

“I perceive that youngster journey paperwork could also be a bit tougher than others to type, however how can or not it’s that it takes this lengthy in an emergency scenario?

“Our native MP Stephen Farry has been very useful in attempting to place stress on the Embassy and we’re praying we’re capable of get the Saturday flight residence.

“I’m wanting ahead to getting residence now excess of I ever was about happening vacation within the first place.”


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