As a substitute, households are compelled to sleep on airport flooring or rebook costly alternative flights house, in keeping with Which?.
Damian McConville, 33, of Belfast, who needed to sleep on the ground at Gatwick airport, mentioned easyJet didn’t inform him and his spouse they might be reimbursed as much as £880.
Which? has requested the Civil Aviation Authority to research. Airways should rebook passengers on the “earliest alternative” – and with one other airline if essential.
However Which? mentioned easyJet was as an alternative directing passengers to its “handle my reserving” on-line part, which supplies the choice to rebook solely one in every of its personal flights.
Which? Journey editor Rory Boland mentioned: “EasyJet has handled its passengers appallingly, however this can be a systemic downside in aviation.”
EasyJet mentioned its web site’s delays and cancellations assist web page “clearly” knowledgeable passengers of their rights.