Company Journey Administration is launching its buyer relationship administration platform CTM Advisor to its UK and European markets at Enterprise Journey Present Europe later this month.
The TMC has already launched CTM Advisor to its North American customer-facing groups in current months and can now lengthen its use throughout the Atlantic.
CTM Advisor, which is a proprietary CRM traveller instrument, supplies the TMC’s consultants with a mix of real-time traveller insights and historic reserving behaviour, alongside firm insurance policies and preferences, to ship personalised service to travellers throughout a number of areas.
The system permits CTM’s brokers to find a traveller and see what disruption they might be dealing with. They’ll then proactively rebook tickets and call travellers utilizing choices acceptable for each travellers and their organisations. CTM Advisor integrates a number of present agent instruments into one platform.
CTM’s world chief know-how officer Mike Kubasik mentioned: “Travellers and journey managers want the most effective of each worlds: the intuitive, quick on-line reserving obtainable in our award-winning OBT (on-line reserving instrument) Lightning, and distinctive, private, proactive service the place it’s wanted.
“It doesn’t matter if a traveller’s flight has been cancelled, they’re uncertain what lodge is standard with native colleagues, or they only need their London consultants to have quick access to reservations made with their New York staff, CTM Advisor at all times has the reply.”
CTM Advisor might be launched to the European market at Business Travel Show Europe at ExCeL London on 29-30 June.