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Mary Parren, 61, and her husband Brian had travelled from Cornwall to Chatham, Kent, to attend a buddy’s wedding ceremony on June 4. The couple had booked their £180 two-night keep on the Chatham Maritime Travelodge three months upfront.
Nevertheless, what was imagined to have been a soothing weekend away finally left Mary feeling “emotional and distressed”, reports Kent Live.
Mary, who works as an AP Affiliate for Ginsters, had been eagerly anticipating the relaxed weekend away and surrounding celebrations.
These expectations had been quickly ruined when the pair noticed the state of the room.
She claims the situations had been so appalling that the couple solely stayed for one evening, earlier than abandoning their hopes of attending their buddy’s wedding ceremony.
Mary, a former resident of Chatham earlier than relocating to Cornwall, mentioned: “It was a little bit of a trek for us. We had a six-hour drive up and we knew we had been going to be late due to the site visitors.
“We bought there about 11ish [pm] on Friday, checked in and bought given a key to the room. We got a disabled room, which might have been tremendous, had it been clear.
“We had two kids’s single beds, there was no different furnishings within the room, simply the 2 little beds. There was an enormous lavatory, and the partitions, the tiles, had been simply lined in excrement, it was simply disgusting.”
Mary took quite a few footage of the room throughout her keep, exhibiting a number of stained surfaces, the only beds and normal lack of furnishings within the room.
She continued: “The sink didn’t work, it wouldn’t let the water out, the bathe was rusty and previous, the ground was so soiled you didn’t even need to stroll on it.
“I couldn’t even bathe or wash, it was simply too soiled. Immediately I went downstairs to complain however was instructed ‘that’s all there may be, that’s what you’ve bought’.
“We had been simply caught there and I need to admit I used to be emotional, I used to be so distressed with the room, what had been we imagined to do, sleep within the automobile?”
Sadly, as a result of expertise of the keep, the pair finally determined to not attend the marriage.
Mary added: “We didn’t go to the marriage ultimately, as a result of we couldn’t get showered and wearing time.
“My primary concern is that’s a weak room for anyone, you wouldn’t need to put your weak relative in that room.
“It was horrible, I’ve by no means identified something prefer it in my life, I’ve been to primary accommodations earlier than however you anticipate clear and it was a well being hazard in my view.”
Mary fought for a refund after her keep – submitting an official grievance by way of the Travelodge web site.
A Travelodge spokesperson mentioned: “We’re sincerely sorry to listen to about Mrs Parren’s latest expertise at our Chatham Maritime resort.
“We take buyer suggestions extraordinarily significantly and on this uncommon event, now we have failed to satisfy our regular excessive commonplace of service.
“We have now began a complete investigation on the resort to handle the feedback raised and we are going to take the suitable motion required.
“We’re additionally making contact to personally apologise to Mrs Parren and her household right now and now we have refunded the reserving in full.”
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