Life as a receptionist at a Gateshead GP observe the place abuse is changing into extra frequent

Panic buttons and toughened glass are regular for receptionists and admin workers at a Gateshead GPs’ surgical procedure – and that is the identical for many working in major care across the North East.

These engaged on the entrance desk and manning the telephones typically are on the top of abuse or anger, in line with staffers on the Bridges Medical Follow. Although many sufferers are extremely grateful for the assistance from staff members who ought to rightly be known as a “care navigators” – as they play a key function in triaging sufferers and making certain they get the best NHS care – that is not all the time the case.

Kimberley Golding and Sam Annison on the observe defined how a busy work day of juggling the cellphone traces with requests from sufferers and medical workers typically goes, and why typically they’re grateful for the safety of toughened glass and safety doorways on the observe entrance.



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