Canadian customers filed 1,655 complaints towards travel-related companies to Better Business Bureau (BBB) in 2021, inserting journey companies because the business with the second-highest complaints.

As of in the present day, BBBs throughout Canada have obtained 1,164 complaints about travel-related companies in 2022, a 200 per cent enhance in comparison with the identical interval final 12 months.

That is more likely to be associated to the growing need for journey after provincial governments lifted a sequence of COVID-19 restrictions. 

To make sure you have an pleasing trip, BBB encourages you to take a look at the next ideas when planning a trip or on the lookout for a superb deal for a getaway:

  • Plan forward. Permit loads of time to analysis lodges, flights, and the realm the place you can be staying. Usually, the sooner the reservations are made, the higher the offers and the decrease the vacation spot’s threat of being booked strong. 
  • Search for evaluations from credible sources. These days, It’s exhausting to determine faux evaluations from the true ones. Whereas vetting lodges, journey firms, trip leases and extra, test BBB.org for an inventory of reliable Accredited Companies. Verify their enterprise profiles and verified buyer evaluations earlier than you make up a call. 
  • Take into account a journey company in the event you plan to journey internationally. Make sure you test the Authorities of Canada’s web site for any advisories affecting Canada or any points which will affect your journey. In the meantime, it’s smart to seek out a reliable travel agency near you that can assist you navigate the challenges and altering panorama of COVID-19.  
  • That nice deal in all probability is not for actual. Scammers lure in targets by guaranteeing a tremendous journey at a really low worth. All the time do your analysis first. If the lodge, journey or tour is less expensive than comparable choices, be suspicious. Verify BBB’s 5 top vacation scams to be taught extra about journey scams.
  • Do some snooping. Verify the web site for hyperlinks to the corporate’s Twitter, Fb, or Instagram accounts. Typically, rip-off artists will hyperlink to Fb.com as a substitute of Fb.com/THEIRCOMPANYNAME. If they’ve social media accounts, test their exercise and see if another customers have left evaluations or voiced complaints. Additionally, search for typos and pixelated photographs. These errors are indicators of a scammer, not an organization that cares about its on-line presence. 
  • Keep away from wiring cash or utilizing a pay as you go debit card. These funds are the identical as sending money. As soon as the cash is distributed, there isn’t any method to get it again. In the event you pay with a bank card, the costs will be disputed and dramatically restrict legal responsibility from a fraudulent buy.
  • Get journey particulars in writing. Earlier than making the ultimate cost, get all of the journey particulars in writing. This could embrace the overall price, restrictions, cancellation penalties, and names of the airways and lodges. Additionally, evaluate and make a copy of the airline’s and lodge’s cancellation and refund insurance policies and the cancellation insurance policies of the journey company or reserving website used.
  • Take into account journey insurance coverage. Journey insurance coverage covers issues like journey cancellation, delays or medical emergencies. There are totally different ranges of protection based mostly on what kind of plan is bought. All the time ask questions and skim the wonderful print to see what’s covered and what’s not.
  • In the event you determine to camp in native areas, make sure to deliver the suitable gear. Outside actions have grow to be more and more in style in recent times. Whether or not you’re on the lookout for a tent, sleeping bag or cookware, take a look at BBB tips on buying camping gear

For extra assets on planning a protected and joyful journey, go to BBB Travel and Leisure Resources.


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