Can I claim compensation for a cancelled BA flight? The Holiday Guru tackles reader travel questions

The Vacation Guru is at all times available to reply your questions.

Right here, he helps a reader whose BA flight to Brussels was cancelled on the final minute, advises one other on one of the best place for fado music in Porto and recommends a journey agency that may construct a tailored itinerary for a strolling vacation in Menorca.

Q. Our flight to Brussels was cancelled on the best way to the airport. BA rebooked us the following morning however cancelled that too. We had tickets for the Rolling Stones that night, so we drove through Eurotunnel. It was a superb live performance, however can we declare for our unused flight again and are we due compensation?

John Linsdell, Southampton.

A reader whose flight to Brussels was abruptly cancelled asks the Guru the right way to get his a refund

A. BA says it’ll refund each flights, because it should by legislation. You could strive a compensation declare underneath rule EU-261, however the airline is nearly actually inside its rights to say your flight cancellation — brought on by Heathrow’s last-minute restriction of take-off slots, it says — was an ‘extraordinary circumstance’ and so doesn’t must pay.

Q. My husband and I are in our 70s and need to sort out the Menorca coastal path subsequent 12 months. We would like to remain centrally and be pushed to the beginning level every day. Are you able to assist?

Hilary Ludbrook, Birkenhead.

A. Attempt Cami de Cavalls 360 (camidecavalls360.com), specialists for arranging such Menorcan journeys. It’ll tailor-make an itinerary. The journey ought to take about ten days overlaying 115 miles. Good luck!

Q. Our vacation to Koh Samui in Thailand was wrecked when our KLM flight was cancelled two days earlier than departure. We booked by means of lastminute.com which is providing a refund, however are we additionally due compensation?

Julie Bulgin, through e-mail.

The Vacation Guru recommends camidecavalls360.com for a tailored itinerary in Menorca (pictured)

A. Not on this occasion. Nonetheless, it was smart of you to e book a bundle journey. It is because in the event you had booked flights and lodging individually, you might need misplaced what you paid in your lodge. These troubled journey occasions are highlighting the precious safety bundle holidays provide.

Q. Are you able to advocate a fado venue in Porto in Portugal? We’re about to go. Would we have to e book upfront?

Daniel Kellman, London.

A. Porto has many wonderful venues for fado, the melancholic, but catchy, Portuguese music. Probably the greatest is Casa da Marinquinhas (casadamariquinhas.pt), which serves dinner to a number of the metropolis’s prime performers; £32 pp. Sure, e book forward.

WE’RE HERE TO HELP

Should you want recommendation, the Vacation Guru is right here to reply your questions. E-mail us at holidayplanner@dailymail.co.uk.